Privacy Policy

Effective Date: 10 September 2025
Last Updated: 17 September 2025

Airstep (“we”, “us”, or “our”) is committed to protecting the privacy of all visitors and users of our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

1. Information We Collect

We may collect and process the following personal information:

- Contact details (name, email address, phone number, physical address)

- Account details (username, password, preferences) if applicable

- Transaction details (billing, shipping, payment information)

- Website usage data (IP address, browser type, pages visited, cookies)

Communications (queries, feedback, or support requests)

2. How We Collect Information

We collect personal information when:

- You voluntarily provide it through forms, registrations, or purchases

- You contact us by email, phone, or social media

You interact with our website through cookies and analytics tools

3. Purpose of Processing

We process personal information for the following purposes:

- To provide products, services, and customer support

- To process payments and deliver orders

- To improve our website and services

- To communicate with you regarding updates, offers, and promotions (where consent is given)

To comply with legal and regulatory obligations

4. Sharing of Personal Information

We do not sell personal information. We may share it with:

- Service providers (payment processors, couriers, IT providers) to fulfil services

- Regulatory authorities where required by law

Business partners only where necessary and with adequate protection in place

5. Data Retention

We retain personal information only as long as necessary for the purposes stated above or as required by law.

6. Your Rights

Under POPIA, you have the right to:

- Access personal information we hold about you

- Request correction or deletion of inaccurate, irrelevant, or excessive data

- Object to the processing of your personal information

- Withdraw consent for direct marketing at any time

Requests can be sent to info[@]airstepfootwear.com

7. Security of Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or alteration.

8. Cookies

Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings, but some features may not function properly.

9. Cross-Border Transfers

Where personal information is transferred outside South Africa, we ensure that the recipient is subject to laws, agreements, or safeguards that provide adequate protection.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “last updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Airstep
Email: info[@]airstepfootwear.com
Phone: +27 82 452 4471
Address: 43 Boulevard Way, Capricorn Business Park, Muizenberg, 7945